Frequently Asked Questions

SHIPPING

How long will it take to get my order?

It depends on where you are. US orders will take 5-8 business days to arrive. International deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.

HELP! I provided a wrong address. What can I do?

Now you should be quick. We can only change your shipping address before the package leaves our facility.

Send us an email to support@teazys.com or use our contact form.

Why USPS Shows "Awaiting Item"?

We use two shipping couriers, and to see the full tracking updates before USPS receives the package please use our new tracking page: Track Your Order

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

TURBO TAIL 2.0

Can the Turbo Tail damage my furniture?

As long as your furniture is not made of cotton candy or clouds, no. :) The Turbo Tail is covered with a silicone skin that makes it soft.

How do I charge the Turbo Tail?

The Turbo Tail has an integrated USB-C port and comes with a USB-C cable. All you have to do is to connect the Turbo Tail to a socket, your phone, PC or laptop. You will never have to replace the battery.

Is the Turbo Tail loud?

While not completely silent, the Turbo Tail 2.0 operates very quietly thanks to its quiet electronics and soft silicone wheels.

Can my cat break the Turbo Tail?

No. As long as it doesn't involve a tiger or lion, it can't happen. The Turbo Tail is very sturdy built and has no visible screws. The tab that closes the USB port is fully embedded in the toy, so your cat can't bite it off.

Does the Turbo Tail need to be set up first?

No. When you receive the Turbo Tail, first fully charge it. Use the USB cable that comes with the toy. Then just press and hold the power button for a few seconds to activate the Turbo Tail. That's it.

What if my cat doesn't like the Turbo Tail?

If you are worried that your cat might not accept the Turbo Tail 2.0, don't worry. For those cases, there is our "Catisfaction Guarantee". This means that if your cat doesn't like the toy, you'll get your money back. No questions asked! Just email us at support@teazys.com and we'll take care of everything.

What are the specifications of the Turbo Tail?

The Direct Drive motor offers long endurance, strong power, and low noise.

Material: ABS/Silicone
Weight: 95g/3,35oz
Rated voltage: 5V
Battery: Polymer Lithium
Battery capacity: 300mAh
Charging voltage: 5V/1A
Charging time: 1 hour
Using time: 7-8h
Controller battery: CR2032 (Included)

Package Includes:
1* Turbo Tail 2.0 Toy
2* Tail Accessories
1* USB Type-C Charging cable
1* Remote Controller
1* Manual

Full Instructions Here

POWER BRUSH

What fabrics does this work on?

It works on all non-knitted fabrics, i.e. fabrics that are used in the vast majority of cases for clothing, carpets, bags, bedding, etc.

Won't this damage the fabric?

No, the Power Brush was specially developed not to damage the fabric.

Does it work with human hair too?

Yes.

Does it work on short hair?

Yes.

CLOUD CARE BRUSH

Is it suitable for all cat breeds and coat types?

Absolutely! The CLOUD CARE BRUSH is designed to be gentle and effective on all types of cat fur, whether your feline friend has short, long, or curly hair.

How often should I use the brush on my cat?

For best results, we recommend using the CLOUD CARE BRUSH 2-3 times per week. However, you can adjust the frequency based on your cat's individual shedding needs.

Can I use the it if my cat has sensitive skin?

Yes! The CLOUD CARE BRUSH is designed with sensitive skin in mind. The gentle mist and soft bristles provide a soothing experience, even for cats with skin sensitivities. If your cat has any skin conditions, we recommend consulting with your veterinarian before use.

Is the mist hot?

No, the mist is not hot. It is designed to be a comfortable, slightly cool temperature that will feel refreshing for your cat, especially on hot days.

How do I clean it?

Cleaning is a breeze! Simply detach the bristle head and rinse it under running water. You can also wipe down the body of the brush with a damp cloth.

Full Instructions Here

HAPPY HUNTER KIT

How does the Happy Hunter Kit work?

The Happy Hunter Kit consists of a sturdy base that stands on its own, a flexible wire, and a lifelike bird attached to the end. The wire's design allows the bird to flutter and move unpredictably when your cat interacts with it, mimicking the movements of real prey and enticing your cat to engage in active play.

Is the Happy Hunter Kit safe for my cat?

Yes, the Happy Hunter Kit is designed with your cat's safety in mind, so you can relax and enjoy watching them have fun.

Are the attachments easily replaceable?

Yes, the interchangeable attachments keep your cat's hunting instincts sharp and their playtime fresh.

What is included it the kit?

Single Kit includes:

  • Wire
  • Suction cup base
  • 4 bird attachments
  • 2 feather attachments

Double Kit Includes all the above twice plus:

How do I set it up?

How to Set Up Your Happy Hunter Kit

1. Open the Suction Lock:
Make sure the little lever or switch on the suction cup is flipped up so it's open and ready to stick.

2. Choose a Clean, Flat Spot:
Find a smooth, clean surface like a window, tile, or refrigerator door.

3.Push and Stick:
Press the suction cup firmly onto the surface, pushing out all the air until it feels really stuck.

4. Lock it Down:
Flip the lever or switch on the suction cup down to lock it in place.

5. Connect the Wire:
Slide the wire into the hole on the suction cup base. Make sure it goes all the way in and feels secure.

6. Attach the Bird:
Put the bird attachment onto the end of the wire.

7. Let the Fun Begin!
Your Happy Hunter Kit is ready for your cat to enjoy.

Pro Tips for a Super-Strong Hold:

  • Cleanliness is Key: Make sure the surface is clean and dry before attaching the suction cup. Any dirt or dust can weaken the suction.
  • A Little Dampness Helps: Slightly dampen the suction cup before sticking it for an even better hold.
  • Warm it Up: If you're having trouble getting it to stick, try warming the suction cup with a hairdryer for a few seconds. This can make it more pliable and help it create a stronger seal.

Will it work on all surfaces?

The suction cup base works best on smooth, clean surfaces like windows, tiles, refrigerators and even wood. It may not adhere properly to rough or textured surfaces.

Can the toy be used for more than one cat?

The Happy Hunter Kit is designed for solo play, but if you have multiple cats, they'll likely take turns enjoying the fun. For the ultimate playtime experience, consider getting a Happy Hunter Kit for each of your feline friends!

Is the toy suitable for all cat breeds?

From playful kittens to majestic Maine Coons, the Happy Hunter Kit is designed for all breeds and sizes.

Does the toy make any noise?

The attachments have jingling bells that add an extra layer of excitement to playtime, enticing your cat to pounce and play.

WARRANTY

What if it stops working?

All TEAZYS© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.

In case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.

However, our warranty does not cover theft, accidental damage, damage from regular wear and tear, or issues resulting from misuse or mishandling.

Need more help? You can contact us through our contact page! We will be happy to assist you.

Contact Us