Frequently Asked Questions

SHIPPING

How long will it take to get my order?

It depends on where you are. US orders will take 5-8 business days to arrive. International deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.

HELP! I provided a wrong address. What can I do?

Now you should be quick. We can only change your shipping address before the package leaves our facility.

Send us an email to support@teazys.com or use our contact form.

Why USPS Shows "Awaiting Item"?

We use two shipping couriers, and to see the full tracking updates before USPS receives the package please use our new tracking page: Track Your Order

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

TURBO TAIL 2.0

Can the Turbo Tail damage my furniture?

As long as your furniture is not made of cotton candy or clouds, no. :) The Turbo Tail is covered with a silicone skin that makes it soft.

How do I charge the Turbo Tail?

The Turbo Tail has an integrated USB-C port and comes with a USB-C cable. All you have to do is to connect the Turbo Tail to a socket, your phone, PC or laptop. You will never have to replace the battery.

Is the Turbo Tail loud?

While not completely silent, the Turbo Tail 2.0 operates very quietly thanks to its quiet electronics and soft silicone wheels.

Can my cat break the Turbo Tail?

No. As long as it doesn't involve a tiger or lion, it can't happen. The Turbo Tail is very sturdy built and has no visible screws. The tab that closes the USB port is fully embedded in the toy, so your cat can't bite it off.

Does the Turbo Tail need to be set up first?

No. When you receive the Turbo Tail, first fully charge it. Use the USB cable that comes with the toy. Then just press and hold the power button for a few seconds to activate the Turbo Tail. That's it.

What if my cat doesn't like the Turbo Tail?

If you are worried that your cat might not accept the Turbo Tail 2.0, don't worry. For those cases, there is our "Catisfaction Guarantee". This means that if your cat doesn't like the toy, you'll get your money back. No questions asked! Just email us at support@teazys.com and we'll take care of everything.

What are the specifications of the Turbo Tail?

The Direct Drive motor offers long endurance, strong power, and low noise.

Material: ABS/Silicone
Weight: 95g/3,35oz
Rated voltage: 5V
Battery: Polymer Lithium
Battery capacity: 300mAh
Charging voltage: 5V/1A
Charging time: 1 hour
Using time: 7-8h
Controller battery: CR2032 (Included)

Package Includes:
1* Turbo Tail 2.0 Toy
2* Tail Accessories
1* USB Type-C Charging cable
1* Remote Controller
1* Manual

POWER BRUSH

What fabrics does this work on?

It works on all non-knitted fabrics, i.e. fabrics that are used in the vast majority of cases for clothing, carpets, bags, bedding, etc.

Won't this damage the fabric?

No, the Power Brush was specially developed not to damage the fabric.

Does it work with human hair too?

Yes.

Does it work on short hair?

Yes.

WARRANTY

What if it stops working?

All TEAZYS© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.

In the case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.

However, our warranty does not cover thefts or accidental damages.

Need more help? You can contact us through our contact page! We will be happy to assist you.

Contact Us